This occurs when the slit glass is not clean. When you lift the Document feeder there are two pieces of glass - a large and a small. The smaller narrow piece of glass is referred to as the slit glass. Cleaning the slit glass with a lint free cloth will resolve the issue of lines on copies or scans.

It is NOT recommended to swap empty or near-empty toner cartridges between devices. Doing so can result in alert failures, as well as disrupt signals used for automatic toner ordering process in applications such as FMAudit.

It is best practice to replace toner cartridges when the toner cartridge is completely empty (0%). When this occurs, a "Toner Empty" message will appear on the MFD and all print and copy jobs will be held until the empty toner cartridge is replaced. For instructions on how to replace toner cartridges, please refer to the User Guide specific to your device. Important Note: Replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine causing incorrect readings in applications such as FMAudit.

To install the driver you will need to know the IP address of the MFD and the driver to be installed. Finding the MFD IP Address: Enter ‘User Functions’ Press the ‘Admin’ Tab Enter the password (default is 123456) and press OK Press ‘Network’ Press ‘IPV4’ The IP address will be displayed. The driver can be downloaded from the Drivers area of the website. Follow the instructions in the relevant guide based on your operating system. Windows Automated Windows 7 Manual Windows 10 Manual macOS

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It is important NOT to replace the toner at this point. A "Toner Near Empty" message signifies that the toner cartridge level is at 20%, replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine. The "Toner Near Empty" alert was designed to act as a prompt for the end-user to organize replacement toner(s) from your Toshiba supplier from applications such as FMAudit.

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